Below is the survey results of IPSE student satisfaction as per 2021.
No. | Aspect | Student Satisfaction (%) |
|||
Very Good | Good | Adequate | Unsatisfactory | ||
1 | 2 | 3 | 4 | 5 | 6 |
1 | Reliability: the ability of lecturers, educational staff, and managers in providing services. | 87 | 13 | 0 | 0 |
2 | Responsiveness: the willingness of lecturers, educational staff, and managers in helping students and providing services quickly. | 73 | 27 | 0 | 0 |
3 | Assurance: the ability of lecturers, education staff, and managers to give confidence to students that the services provided are in accordance with the provisions. | 69 | 31 | 0 | 0 |
4 | Empathy (empathy): the willingness / concern of lecturers, education staff, and managers to pay attention to students. | 82 | 9 | 9 | 0 |
5 | Tangible: student assessment of adequacy, accessibility, quality of facilities and infrastructure . | 69 | 26 | 5 | 0 |